Frequently Asked Questions
How Does Your Roof Restoration Service Stand Up To The New Mexico Climate?
Most homes in New Mexico have flat roofs, and leaks are a huge problem. Our Leak-Free Roof was specifically designed to withstand the ol’ Freeze & Thaw routine and the ultra-dry climate that are common in the New Mexico climates.
What Are The Benefits of Your Leak-Free Roof System?
1. Save 20-30% Off the cost of roof replacement.
2. Save 20-40% Off your Summer cooling bill.
3. Save up to $500 annually in roof care & maintenance bills.
3. Extend the life of your existing roof indefinitely.
4. Reduce your home's interior temperatures.
How Is Your Company Green?
We Do NOT Use Harmful Chemical Solvents. Your Old Roof will NOT Contribute to Landfill Waste. The roof reflects light rather than absorb it. This means less light is absorbed into the building through your roof – which translates into energy conservation.
What Is The Process of Applying Your Leak-Free Roof?
Two phases are required to properly install Your Leak-Free Roof. First, the Fix My Roof Prep Crew clears all debris and/or gravel from the roof. Next, we wash the roof’s entire surface with a high-powered pressure washer and allow it to dry; proper adhesion of the silicone to Your Roof’s substrate requires zero dampness.
In the Second Phase, our Restoration Crew seals the roof’s edges and reinforces all seams, penetrations, and areas of potential failure with butyl mesh. The Restoration Crew then applies the liquid silicone and reinforced mesh to the entire roof. The topcoat of silicone can either white (for maximum energy savings) or tan (if your neighborhood or homeowner’s association requires it. Custom colors are also available for an additional cost and with 2 months advance notice.
Are There Any Requirements for the Worksite?
To lessen the amount of time that our crews will be present on your property, we require
That driveways be kept clear for the movement of vehicles during work hours. Clients must also provide Fix My Roof with access to electrical outlet and garden hose spigot.
We use high-pressure, industrial washers, pumps, and vacuums with noise levels up to 90db. The clearing of debris from roof and high-powered pressure washing results in airborne water and dirt around the property, and possibly the neighbor’s property. Fix My Roof will work.
It is the Customer’s responsibility to work with the Fix My Roof Technicians on site to close all doors and windows to the house, and to move or cover any automobiles, lawn furniture, outdoor appliances and exterior landscaping. It is the Customer’s responsibility to inform neighbors of the Roof Restoration Project and the likelihood of airborne water and dirt.
What Are Your Warranty Options?
The Fix My Roof Warranty towers above other roofing warranties because it’s backed by our 10-Year Care & Maintenance Plan. Click here to learn more.
Do You Have Financing Available?
Yes. Click here to learn more.
Are There Color Options for the Finished Roof?
The topcoat of silicone can either white (for maximum energy savings) or tan (if your neighborhood or homeowner’s association requires it. Custom colors are also available for an additional cost and with 2 months advance notice.
What are the Terms of Payment?
50% of the Total Job Cost must be paid at signing of Work Order or 72 hours prior to the scheduled start date. 50% is due immediately upon completion.
What are the Consequences o Failing to Pay?
If any invoice is not paid when due, interest will be added to and payable on all overdue amounts at 14 percent per year, or the maximum percentage allowed under applicable laws, whichever is less. Customers shall pay all costs of collection, including without limitation, reasonable attorney fees.
Are You Insured?
Yes. Fix My Roof, LLC. maintains general liability, workers compensation and builder's risk insurance in accordance with the minimum requirements of the state throughout the duration of the Services.
What is your Contractor’s license number?
Fix My Roof LLC’s license number is 386200.